Customer Service often has a bad rap. There are always employees that are tired of customer service, especially if they’ve worked in retail or call centers. But truthfully, good customer service is given and received all day, every day.
You've heard the saying, "the customer is always right". You know the importance of customer service. Putting our customers on a pedestal is important. After all, "Customers are the fuel to your business".
There is a Customer Service Tsunami coming and you've already seen the waves. In this ebook you'll learn what connected service is, how it's impacting your customer service metrics and five strategies to transition to a connected culture.