Last Week I attended Sales Machine 2016 in NYC sponsored by Sales Hacker and SalesForce. I will share some of the takeaways concerning sales, wellness and customer excellence.
We’ve all had that moment when someone in the meeting room says something that makes everyone cringe. That awkward moment where everyone in the room starts reading their email or checking their phone. During a sales conversation, that awkward moment can stop a sale in
Like the Bermuda Triangle or the Loch Ness monster, it’s hard to explain but we never stop wondering. Wondering who, what, where and when. Luckily with employee motivation, the mystery isn’t part of the x-files- we have data, research, and analysis to support it. Not
Imagine that new employee you just hired double your sales. Imagine that same new employee helped the rest of the team do the same thing. It sounds like a dream doesn't it? You didn't ask them to and it wasn't their job, yet they drastically
The buzzer goes off, the team takes its first shot on the basket and it’s a three pointer, we wish it was that simple. You have the sales team in place. The team understands your product or service. The team understands the game. They
If making a mistake builds character, owning that mistake shows that character. We all make mistakes, what you do after the mistake is what your team sees, it’s what the world sees. In this post you’ll hear a story of a leader making a
Customer Service often has a bad rap. There are always employees that are tired of customer service, especially if they’ve worked in retail or call centers. But truthfully, good customer service is given and received all day, every day.
You're trying to improve sales results. You're trying to decrease expenses. You're looking for that next innovation. Regardless of your organization's current goal, the outcome is often the same. A chain of unintended impacts that are negative and unsettling. An ambitious goal in one area of
Have you been excited to go to work? I have and what a great feeling. The first time that I became truly excited about work I was 26 years old and doing telephone sales. It was a fun, competitive company and I loved the interaction