There is a Customer Service Tsunami coming and you've already seen the waves. In this ebook you'll learn what connected service is, how it's impacting your customer service metrics and five strategies to transition to a connected culture.
I’m a major behaviour watcher. I watch how people react to things. They didn’t get the job they applied for. They didn’t get the vacation days they wanted. They got a poor score on a Quality review……I watch behaviours. I’m a self-professed pro at assessing
Dan Lyons’s book, Disrupted: My Misadventures in the Start-Up Bubble, has gotten lots of publicity. Frankly, after reading it, and the HubSpot response, I’m wondering if publicity wasn’t the entire point to begin with.
You just can’t deny the Wildfires in Canada’s beautiful West are simply devastating. People are losing their homes by the minute, their jobs, their livelihood, their comfort. Their lives are turned upside down and this is just the beginning.